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Return Policy

1. All claims for shortage, damage, shipment errors, or defective equipment must be made within three (3) days after receipt of shipment.

2. No returns accepted without an RMA (Return Merchandise Authorization) number.

3. Merchandise return time limit: 20 days from date of delivery.

4. Return Shipment: Authorized return must be shipped prepaid. For your own protection, insure the return shipment.

5. Authorization Defined: Return authorization does not guarantee that return will be accepted, exchanged or a payment refunded.

6. Return will be accepted if it is within the policy herein stated and the item is confirmed defective.

7. A copy of the ORIGINAL ORDER CONFIRMATION must be included with the merchandise.

8. AJ’s Security does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, AJ’s Security will split the shipping costs with you. If you pay to send the item back to AJ’s Security, AJ’s Security will replace the item and ship the item to you at no charge. AJ’s Security will employ every resource it has to ensure that your item is replaced promptly, without hassle.

9. Once we receive the package, we'll inspect it for any shipping damage and our RMA department will check the RMA form and test the product to determine reason for return. Once we determine the reason or cause for return we will replace, repair or return to the manufactory according to our return policy. A Return Merchandise Authorization number will then be automatically generated by our system, and an email notification will be sent to notify you of the returned merchandise.

 

RETURN MERCHANDISE AUTHORIZATION (RMA)

1. Return freight is at the customers’ expense. NO EXCEPTIONS.

2. AJ’s Security LLC is not responsible for any physical damages sustained during transit and will void any warranty.

3. Warranty replacements will be for hardware defects only. Warranty does NOT include defects arising from improper or abnormal use, improper handling, or improper installation.

4. A copy of the original invoice must be included with any returned items.

5. An RMA number issued by AJ’s Security LLC must be visible on the outside of the package. Any returns without an RMA number are subject to refusal.

6. Out-of-Warranty items and units with virus or third party software problems will be charged at the rate of $125 per hour.

7. Warranties are void if the factory seal is broken. Items will be charged as Out-of-Warranty. No Exceptions.

8. All non-defective returns are subject to a 20% restocking fee.

9. Defective products received after 20 days will be repaired or replaced at our discretion.

10. Returns received after 20 days of the original invoice date will be returned to you at your expense or assessed a 30% restocking fee per our discretion.

11. Please indicate any third party hardware or software installed in a system. AJ’s Security is NOT responsible for any third party hardware, software, installation or any problems caused by it. We recommend the removal of any third party hardware and/or software before sending the system for repair.

12. Please be sure to backup your hard drive. AJ’s Security will not be held responsible for any data loss.

13. There should be no visible physical damage to the products such as: foreign material (adhesive, oil, dirt, gum, etc.); damaged covers, housings, or cases; dents of any kind; visible scratches; missing parts (screws, interface cards, components, etc...); evidence of tampering (e.g. broken seals); damaged electronics (missing buttons, IC chips, etc...); bent casing; stripped connectors (missing BNC, RCA or power connectors); if there are non-manufacturer markings or labels on the product or original product box, the product will not be accepted if there are markings to the box or products such as: RMA numbers, tape, stickers, labels, labels that cover the serial number, part number, or any other product identification information; or ripped, torn, cut or missing packaging.

14. Item(s) being returned for repair or credit must be in original packaging with all disks, manuals, registration cards, etc or AJ’s Security reserves the right to refuse to issue credit or make repairs. Any packages received which are not adequately packaged in original box with original packing material or equivalent, or packages without a visible RMA number will be returned to sender with all warranties void. Customer will be charged for any missing software and/or hardware that was originally included with the system and/or card.

15. Return the package prepaid. AJ’s Security will not accept COD’s. For your safety, please return all packages insured.

16. RMA forms partially filled or without detailed description of the problem are subject to rejection.

17. RMA numbers will expire 15 days after issuance.

18. Please Note: RMA numbers are not automatically generated from the website. RMA numbers are issued via email within 24-48 hours after an RMA request has been made.

19. If you have read and understood all terms and conditions, please complete the RMA return form and place inside the box  with the item. Items without RMA number outside the box or RMA form inside will be return to sender.